Directory of Organisations and Useful Contacts

Following is a list of organisations and useful contacts.

This directory begins with more general organisations and moves on to organisations specialising in:

  • Learning disability
  • Mental health
  • Older people

Arthritis Care

Arthritis Care is the only UK-based voluntary organisation working with and for everyone with arthritis. They provide information, training and support to help people take control of their health and their lives. At the same time they campaign for raised awareness about arthritis, and for better services for people affected.

080 8800 4050 (12pm to 4pm Monday to Friday) or 020 7380 6500 (10am to 4pm)

The Consortium of Therapeutic Communities

The Consortium of Therapeutic Communities. Methods of psychological treatment remain a seriously undervalued form of psychotherapy. The ATC exists to try to correct this neglect. Their site includes a database of therapeutic communities.

Tel: 01242 620077

British Association for Counselling and Psychotherapy

The Association exists to serve its members and the psychological therapies, as well as increasing awareness. It publishes directories and other information to enable those seeking counselling and training to make an informed choice.

Tel: 01455 883300

British Deaf Association

The British Deaf Association is the UK’s largest national organisation run by deaf people for deaf people. It represents the deaf community, a community united by shared experiences, history and a common language.

Tel: 020 7697 4140
SMS / FaceTime: 07795 410 724
ooVoo / Skype: da.britdeafassoc

British Medical Association

The BMA represents all doctors from all branches of medicine all over the UK. It is an independent trade union, officially recognised by government.

Tel: 020 7387 4499
Fax: 020 7383 6400

The DBS Regional Outreach Service

The Partnership and Engagement team at the Disclosure and Barring Service (DBS) work regularly with other organisations, to identify how we can collaborate and share key messages among the safeguarding community.

Disabled Living Foundation

Provides specialist advice for people with disabilities and their carers. It has a national telephone helpline service (0845 130 1977), and equipment centre (020 7289 6111), factsheets, publications shop and training and events.

Tel: 020 7289 6111

Disability Rights Commission

Disability Rights Commission was set up by the government to help secure civil rights for disabled people. As well as giving information and advice to disabled people, employers and service providers, their conciliation service also intervenes in disputes over access to goods and services.

Tel: 020 7250 8191

Hearing Concern

Hearing Concern exists to overcome the frustration, isolation and loneliness experienced by millions of people in the UK who have hearing loss. It is a leading provider of advice and support, campaigns on behalf of its client group and promotes awareness of the communication needs of deaf and hard of hearing people.

Tel: 020 8743 1110
Fax: 020 8742 9043


Crime reduction charity aiming to make society safer by finding practical solutions to reducing crime. Projects include resettling prisoners, working with young people, housing people, working with families and communities, getting people into work and finding better ways to reduce crime.

Tel: 0300 123 1889

National Association of Citizens Advice Bureaux

The Citizens Advice Bureau runs ‘Adviceguide’ which gives basic advice and information on people’s rights. It gives a broad outline of your legal position and what you can do. If problems are complicated, it is more appropriate to contact Citizen’s Advice Bureaux.

National Autistic Society

The Charity’s objective is to provide education, treatment, welfare and care to people with autism and related conditions.

Tel: 020 7833 2299
Fax: 020 7833 9666

National Information Forum

National Information Forum is an umbrella organisation that seeks to encourage the provision of accessible information to people with disabilities, older people and anyone else disadvantaged in gaining access to information by whatever means possible.

Tel: 020 7708 5943

Office of the Public Guardian

You can contact the Office of Public Guardian if you have concerns about a registered lasting power of attorney, a registered enduring power of attorney, a deputy appointed by the Court of Protection or a guardian for someone who is missing. Your concern could be about, the misuse of money or decisions that are not in the best interests of the person they’re responsible for.


Telephone: 0115 934 2777 

Rape Crisis Federation of England and Wales

Rape Crisis was launched in 1996 and exists to provide a range of facilities and resources to enable the continuance and development of Rape Crisis Groups throughout Wales and England.



Regard is a national organisation of lesbians, gay men, bi, trans and queer people (LGBTQ) who self-identify as disabled. They follow the Social Model of Disability. This is a way of thinking about disability that says it is society that needs to change by removing the barriers that deny us inclusion and equal rights.


Royal National Institute for the Blind

The Royal National Institute for the Blind offers information, support and advice to over 2 million people with sight problems. It fights for equal rights and funds research.

Tel: 020 7388 1266


Stonewall provide support for LGBT communities and their allies.

Tel. 0800 0502020 (9:30 – 4:30 Monday to Friday).

Susy Lamplugh Trust

The Trust is a leading authority on personal safety. Its role is to minimise the damage caused to individuals and to society by aggression in all its forms – physical, verbal and psychological.

Tel: 020 83921839
Fax: 020 8392 1830

Turning Point

Turning Point has over thirty years of experience working with those most excluded in our society. They operate a range of projects throughout the Country in the areas of drug and alcohol abuse, mental health and learning disabilities.

Tel: 020 7481 7600

Victim Support

Victim Support provides practical advice and help, emotional support and reassurance to those who have suffered the effects of a crime.

Tel: 0808 168 9111

Women’s Aid Federation of England and Wales

Women’s Aid is a national domestic violence charity. It also runs a domestic violence helpline 08457 023 468.

Tel: 0117 9444411
Fax: 0117 9241703

Learning Disability

Ann Craft Trust

ACT is a national organisation working with staff in the statutory, independent and voluntary sectors in the interests of people with learning disabilities who may be at risk from abuse.

Tel: 0115 9515400

Association for Real Change

ARC is an umbrella organisation which brings together those who provide services for people with learning disabilities. Its objectives are to support, develop and promote quality services for people with learning disabilities throughout the UK.

Tel: 01246 555043

British Institute for Learning Disabilities

BILD is a not-for-profit organisation with charity status, which exists to improve the quality of life of all people with a learning disability. BILD provides information, publications and training and consultancy services for organisations and individuals.

Tel: 0121 415 6960


Respond provides a range of services to victims and perpetrators of sexual abuse who have learning disabilities, and training and support to those working with them.

Tel: 020 7383 0700 or 0808 808 0700 (Helpline)


Sense is the UK’s leading organisation for people who are deafblind and have associated disabilities. Sense believes that given the right services and support, deafblind people can develop their talents and choose how they wish to live their lives.

Tel: 0300 330 9256 or 020 7520 0972

Mental Health

Alcohol Concern

A national agency on alcohol misuse, working to reduce the incidence and costs of alcohol related harm and to increase the range and quality of services available to people with alcohol related problems. Provides a useful factsheet (No 33) on Alcohol and Older People.

Tel: 020 7928 7377
Fax: 020 7928 4644

BBC Mental Health Section

BBC Online have a mental health homepage offering information on mental health conditions, and resources for getting help and treatment.

Depressives Anonymous

Mutual aid organisation providing self-help groups, pen-friend scheme and newsletters.

Tel: 0870 774 4320

Drugs Information Online

A comprehensive and up-to-date drug information resource online – over 24,000 approved medications.

National Centre for Eating Disorders

A national charity offering help, support and information to people whose lives are affected by eating disorders, in particular, anorexia and bulimia nervosa.

Tel: 0845 838 2040

Internet Mental Health

An encyclopaedia of common mental health conditions offering information on diagnosis, treatment and research.

Bipolar UK

Formerly, The Manic Depression Fellowship (MDF), Bipolar UK is a national user-led organisation and registered charity for people whose lives are affected by manic depression.

Tel: 0333 323 3880


Mind is a leading mental health charity working to create a better life for everyone with experience of mental distress by challenging discrimination, influencing policy, developing quality services, advancing users’ views and achieving equal rights.

Tel: 020 8519 2122

Anxiety UK

A user-led organisation, run by sufferers and ex-sufferers of anxiety disorders supported by a high-profile medical advisory panel.

Psychology Information Online

Psychology Information Online provides information online about psychological diagnosis, disorders, problems, psychotherapy and counselling.


Rethink, as of July 2002, is the new operating name for the ‘National Schizophrenia Fellowship’. Dedicated to improving the lives of those affected by severe mental illness.

Tel: 0121 522 7007


The UK and Republic of Ireland based charity provides confidential emotional support to any person who is suicidal or despairing and increases public awareness of issues around suicide and depression.

Tel: 020 8394 8300
Helpline – 116 123 (UK)

Older People

Action on Elder Abuse

A national organisation based in London. It aims to prevent the abuse of older people by raising awareness, encouraging education, promoting research and collecting and disseminating information.

Tel: 020 8765 7000

Age UK

Age Concern provides essential services and campaigns on issues like age discrimination and pensions and works to influence public opinion and government policy about older people.

Tel: 0800 169 2081

Alzheimer’s Society

The Alzheimer’s Society is the UK’s leading care and research charity for people with any form of dementia and their carers.

Tel: 020 7423 3500

Centre for Policy on Ageing

An independent organisation promoting social policies that allow older people to achieve the full potential of their later years.

Tel: 020 7553 6500

Friends of the Elderly

Friends of the Elderly is a charity providing a combination of nursing, residential and dementia care from nine sites and support services to people through day centres or in their own homes. It makes grants nationally from funds it manages and helps people access other funds they are entitled to.

Tel: 020 7730 8263
Fax: 020 7259 0154

Dementia UK

Specialist one-to-one support and expert advice are the two key ways Dementia UK help people living with dementia.

0800 888 6678

Stroke Association

Stroke Association is the UK’s leading stroke charity changing the world for people affected by stroke.

Tel: 020 7566 0300
Helpline: 0845 30 33 100



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