If someone reports a concern to you, your response can make a critical difference.
DO:
- Listen calmly and without judgment.
- Believe the person, and thank them for sharing their concerns.
- Explain your duty to share information in certain situations and if someone’s safety is at immediate risk. Hypothetical examples may help you here. ‘For example, if I feel a child is at risk of abuse, or an adult who is unable to protect themselves…’
- Make it clear you are also there to support them, even though you have a duty to share certain information.
- Reassure them it’s not their fault.
- Remember that the individual may not view the behaviour as abusive.
- Consider the family situation. Are there others at risk? Your duty to report changes if a child is at risk, or if the situation involves an adult who is legally defined as an ‘adult at risk’.
- Remember that separation isn’t necessarily the end of the abuse. Statistics suggest that risk can heighten when a victim tries to end an abusive relationship.
- Remember that forensic timescales are relevant, particularly when it comes to sexual or physical abuse. Rather than exploring this with a victim yourself, it would be good to encourage contact with the Police, Rape Crisis, or a local Sexual Assault Referral Centre (SARC) or domestic abuse service as soon as possible.
- Remember your professional boundaries. Signposting quickly is crucial, and it is unhealthy for an individual to become reliant on you.
- Support the individual to contact services themselves, providing it is appropriate to do so, and that they have the capacity. Read more about capacity to make decisions here.
- Explain your duty to share information if someone’s safety is at risk.
- Follow safeguarding or referral procedures.
DO NOT:
- Attempt to investigate the situation yourself. There may need to be a club/organisation level investigation, but it is not your role to decide this alone.
- Engage in detailed conversation about what has happened. If your discussion goes off-track, bring the conversation back to signposting and connection with specialist services.
- Confront the abuser.
- Make promises you cannot keep, particularly involving confidentiality.
- React with shock or disbelief.
- Minimise or dismiss what they tell you.
- Pressure them to take specific actions.
Helpful phrases if responding to the individual being abused:
- ‘I’m really sorry this is happening to you.’
- ‘You’re not alone. Help is available.’
- ‘You can talk to me, and I can help you find support.’
- ‘It’s important that we support you to stay safe.’
- ‘This behaviour towards you isn’t ok.’
Helpful phrases if responding to a third-party disclosure:
- ‘I imagine/I can see you’re very concerned about them.’
- ‘It’s important that we try and empower them to reach-out to specialist services.’
- ‘There is a chance they do not see this as abuse. It’s important we provide support in a carefully considered manner.’
How to support someone following a domestic abuse disclosure