How can you safeguard yourself when receiving voluntary support?
It’s important that you can trust anyone who volunteers to help you in any way – whether they’re offering to go to the shops for you, or offering more substantial assistance.
Do:
- Contact official organisations. Take up the offer of support through official services rather than with a stranger. You can phone Age UK on 0800 678 1602. Alternatively, contact your local healthcare centre who will be able to signpost you to support in your local area.
- Ask to see some ID. This will confirm whether they are the correct person to support you.
- Use 141 to withhold your number if you need to phone a volunteer or a stranger. Avoid giving your number out to anyone you do not know.
- Read our guide on how to stay safe online.
- Learn how to spot the signs of emotional abuse.
Do not:
- Invite volunteers into your home.
- Give your bank details or bank cards to volunteers. The NHS have produced guidance on how you should pay for food and medicine if a volunteer is collecting these for you. Payment will preferably be done over the phone with the shop assistant, not through a volunteer.
Anyone who is supporting you should treat you with dignity and respect.
Report your concerns immediately if you are worried about your safety when receiving support.
What should you do if you are worried about your physical or emotional safety when receiving voluntary support?
- You can report your concerns to your GP or social worker. Local authorities have social workers who deal specifically with cases of abuse and neglect. Call your local council and ask for the adult safeguarding co-ordinator.
- You can call the free, confidential Action on Elder Abuse helpline on 0808 808 8141.
- You can also speak to the police about the situation. Some forms of abuse are crimes.
- If you find yourself in immediate danger but unable to speak over the phone, call 999 followed by dialling 55. This will trigger an emergency response from the police.
You should never experience harm or abuse. You will be supported should you raise concerns about your safety and wellbeing.